Support Center
We're with your team.
From setup to enterprise requests — we answer questions and route every ticket to the right team.
Service levels
Response times
Guaranteed response times per plan, by incident priority.
| Plan | Critical | High priority | Normal |
|---|---|---|---|
| Team | 24h | 72h | 5d |
| Business | 8h | 24h | 3d |
| Enterprise | 4h | 12h | 1d |
Enterprise also includes a dedicated CSM, monthly QBR, and priority onboarding. See pricing.
Help Center
Quick answers by topic
Frequently asked topics, grouped by category.
Setup & getting started
First project, team invites, roles, and how Mor starts from company memory.
Integrations
Connect Slack, Jira, GitHub, Notion, and the rest of the catalog.
Company brain blog
Why the category exists, what it costs to skip, and the sources behind the argument.
Company memory
What gets written, who can see it, exporting, and wiping a project. Agents read the same brain.
Security & privacy
Local-first data, KVKK, requesting a DPA, SSO, and model-training policy.
Billing & plans
Seats, integrations, invoices, cancellation, and deleting cloud data.
Enterprise support
SLAs, dedicated CSM, QBRs, custom onboarding, and contracting.
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